QUALITY POLICY

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HALO Intervention Services Ltd (the ‘Organisation’) aims to provide defect-free products and services to its customers on time and within budget.

The Organisation operates a Quality Management System that has gained ISO 9001:2015 certification, including aspects specific to its scope of certification.

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The management is committed to:

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• Develop and improve the Quality Management System

• Continually improve the effectiveness of the Quality Management System

• The enhancement of customer satisfaction.

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The management has a continuing commitment to:

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• Ensure that customer needs and expectations are determined and fulfilled to achieve customer satisfaction

• Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements

• Establish the Quality Policy and to set Quality Objectives at relevant functions, levels and processes

• Ensure that the Management Reviews set and review the Quality Objectives and report on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System

• Ensure the availability of resources.

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All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Management System.

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The Organisation constantly monitors its Quality performance and implements improvements when appropriate.

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This Quality Policy is regularly reviewed in order to ensure its continuing suitability.